Addressing disciplinary issues is a reality for most managers. This can be a very sensitive and stressful process that many deal with in only a cursory manner or avoid altogether. However, if disciplinary issues are avoided or handled poorly, it can lead to very serious problems for the organization and the individuals involved. While disciplining employees may not be a pleasant task, it does not have to be painful and laborious. Instead, the discipline process can be a valuable tool to help employees and the company achieve success.

Education is key to establishing proper discipline techniques in your workplace. The goal of AHI's Improving Workplace Discipline Practices is to assist you in training your team to fully understand how to establish a structure for discipline that holds employees accountable for meeting established expectations. A well-designed system of discipline can help prevent potential discrimination and retaliation problems, ensure the validity of the company's employment decisions, and positively motivate employees to improve performance or conduct.

To learn a more effective discipline process that supports the achievement of workplace expectations, motivates employees toward positive change, and helps avoid discrimination and retaliation claims.

By the end of the program, participants will be able to:

• Ensure that when managers discipline employees, the process is legal, motivational, and effective.
• Identify common mistakes in disciplining staff.
• Explain the value of establishing expectations and consequences.
• Discuss how to communicate and reinforce expectations.
• Describe proper investigation of violations.
• Explain how to ensure appropriate disciplinary decisions.
• List the guidelines for effectively documenting discipline actions.
• State procedures for legal termination of an employee.

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Introduction
     - Reasons we discipline
     - When discipline goes wrong
     - Court cases
     - Why improve discipline procedures?

Course Goals and Objectives
     - Key Objective: Ensure that when managers discipline employees, the process is legal, motivational, and effective

The Truth About Discipline
     - Interactive exercise to get a feel for participants' knowledge of when and how to discipline employees

Common Discipline Mistakes

Laying the Foundation for Discipline
     - Establishing expectations
     - Communicating and reinforcing expectations
     - Avoiding discrimination and harassment charges
     - Case studies

The Discipline Process
     - Review of organization's discipline policies and procedures
     - Investigating accusations and infractions
         o Investigation steps
         o Tips for conducting investigations
         o Case studies
     - Determining and reviewing disciplinary actions
         o Steps for reviewing discipline decisions
     - Documenting discipline
         o Documentation guidelines
         o Tips for documenting discipline
         o Case studies
         o Interactive exercise in which participants analyze and improve upon sample disciplinary documentation
     - Conducting the discipline meeting
         o Pre-meeting strategies
         o Discussion strategies
         o Tips for discipline conversations
         o Interactive exercise on how to handle discipline situations

Legal Terminations
     - Guidelines to avoid wrongful discharge complaints
     - Tips for conducting the termination meeting

Final Quiz
     - Exam taken individually and scored upon completion

Appendix
     - Court cases