| Background
Every organization has at least one employee who makes life miserable for everyone else. You know...the one who talks down to others, or makes impulsive business decisions with no solid reason, or turns everything into an argument, or always interrupts conversations, or makes their personal problems everyone's problem.
Managing this type of person is one of the most difficult parts of any manager's job. You not only have to frequently interact with the troublesome employee, but you must also constantly manage your own frustration to make sure it doesn't result in unfair, inappropriate, or even illegal decisions.
You also have to learn how to identify what is the root of the problem employee's behavior and decide what to do to correct it. If not corrected, these troubled employees can have a negative impact on the success of your business.
That's where we can help. AHI has teamed up with employee management expert Glenn Shepard to present a 90-minute web conference titled:
How To Manage Problem Employees
& Difficult Supervisory Situations
Live Web Conference:
Wednesday, February 27, 2008
1:00-2:30 PM Eastern Time
Presenter: Glenn Shepard
CLICK HERE TO PURCHASE A RECORDING
This conference answers tricky questions like:
- How can we recognize problem personalities, and how do we manage each?
- How do we stop people with negative attitudes from contaminating the entire organization?
- What is the best way to confront confrontational employees without escalating an already volatile situation?
- What technique should be used to handle employees who cry when confronted?
- What steps should be taken to prevent manipulators from causing chaos?
Who Should Listen In
- HR professionals/directors/managers
- Managers
- Front-line supervisors
— COURSE OUTLINE —
 Setting Boundaries With Your Employees
Characteristics Of Passive Employees
Characteristics Of Aggressive Employees
Characteristics Of Passive-Aggressive Employees
Characteristics Of Assertive Managers
...AND Two Live, Interactive Q&A Sessions With Our Expert |
Featured Speaker:
Glenn Shepard is the president of Glenn Shepard Seminars in Nashville, Tennessee. He works with management and employees to boost performance, and is the author of How to Manage Problem Employees and How to Make Performance Evaluations Really Work. His latest book, How to Be the Employee Your Company Can’t Live Without, became the #1 Best Seller at Barnes and Noble online on March 21, 2006.
He gives tips and techniques for managers in his weekly newsletter, “Work Is Not For Sissies!” Free subscriptions are available at www.GlennShepard.com.
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Here's
what
our past attendees
had to say about
this conference.
"Very effective training class...included very
realistic examples and
sound solutions.
I would highly recommend it
to other managers."
"One of the best
conferences
we’ve attended
from your
organization."
"Glenn is outstanding!
Unlike other classes,
he provided "real life"
situations and
practical solutions. Managers everywhere
would benefit from
this class."
"Impressive!
Very useful
information!"
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